Cancellation and Refund Policy
Last updated: 4 July 2025 · Policy version: 2025-v1
This policy applies to all bookings made through LifeGranted Adventures. By completing a booking, you confirm that you have read and understood these terms. This page is referenced in all booking confirmations and may be submitted as evidence in any chargeback or dispute proceeding.
1. Tourist-Initiated Cancellations
If you wish to cancel your confirmed booking, the following refund schedule applies based on how many days remain before your travel date at the time we receive your written cancellation request.
| Cancellation Timing | Refund Amount | Booking Fee | Processing Time |
|---|---|---|---|
| 30 or more days before travel date | 100% of tour price | Non-refundable | 5 business days |
| 15 to 29 days before travel date | 50% of tour price | Non-refundable | 5 business days |
| 14 days or less before travel date | No refund | Non-refundable | N/A |
| No-show on travel date | No refund | Non-refundable | N/A |
• Refunds are issued to the original payment method used at time of booking.
• The booking fee covers payment processing costs and is non-refundable in all circumstances.
• We strongly recommend purchasing travel insurance to cover non-refundable cancellations.
• Cancellation timing is calculated from the date we receive your written request, not the date you first notify us informally.
2. Operator-Initiated Cancellations
If a tour operator cancels your confirmed booking for any reason other than force majeure (see Section 3), you are entitled to a 100% refund of the full tour price within 48 hours of notification.
You will also receive a 10% credit voucher for your next booking with LifeGranted Adventures as compensation for the inconvenience.
All operator-initiated cancellation refunds are paid directly from the LifeGranted Adventures Platform Guarantee Fund. You do not need to wait for the operator to return funds.
3. Force Majeure
Force majeure events are extraordinary circumstances beyond the reasonable control of the tour operator or platform. These include:
- Government-declared travel restrictions or official travel advisories
- Official closure of national parks by TANAPA (Tanzania National Parks Authority) or other authorities
- Declared natural disasters (flooding, earthquake, severe storm) affecting the tour area
- Documented security incidents directly affecting the tour area
- Epidemics or pandemics declared by WHO or Tanzanian health authorities
Force majeure must be supported by official documentation. In a force majeure event, you will be offered the following options:
Option A — Credit (Recommended)
Full credit valid for 18 months, redeemable on any tour. Preserves your trip at no cost.
Option B — Cash Refund
80% cash refund within 10 business days. The 20% covers non-recoverable tour preparation costs.
4. Quality Disputes
We take service quality seriously. If your tour experience materially differed from what was described in the listing, you may be eligible for a partial or full refund at our discretion.
What constitutes a material difference:
- A core activity or location listed as included was not provided
- Accommodation standard was significantly below what was described
- Group size was materially different from what was listed
- The tour was significantly shorter in duration than advertised
Process and timeline:
- Submit your dispute within 7 days of your tour end date
- Provide a clear written statement (minimum 50 words) describing the issue
- Include supporting evidence (photos, videos, written communications)
- The operator has 5 business days to respond
- Our team reviews all evidence and makes a binding decision within 10 business days
5. How to Request a Refund
- Log in to your LifeGranted Adventures account
- Go to My Bookings and select the relevant booking
- Click “Request Refund” and complete the 3-step refund wizard
- You will receive an email confirmation with your refund reference number
- Our team will review your request and respond within 5 business days
Need urgent assistance?
WhatsApp us at +255 000 000 000 with your booking reference for fastest response.
6. The Platform Guarantee
LifeGranted Adventures Platform Guarantee Fund
All approved refunds are paid directly by LifeGranted Adventures from our Platform Guarantee Fund. You do not need to wait for the operator to return funds. Approved refunds are processed within 5 business days regardless of the operator's financial position.
The Guarantee Fund is maintained at a minimum reserve level and is funded by a 3% contribution from every booking on the platform.
Policy reference: 2025-v1 · Last updated: 4 July 2025
This policy is incorporated by reference into the Terms & Conditions. In the event of any conflict, the Terms & Conditions take precedence.
LifeGranted Adventures · Tanzania Safari Marketplace · hello@lifegranted-adventures.co.tz