Terms & Conditions

LifeGranted Adventures operates exclusively as a marketplace intermediary. We connect independent, TTB-licensed tour operators with travellers seeking safari and travel experiences in Tanzania. We are not a tour operator, travel agent, or tour provider.

The tour operator listed on each tour page is solely responsible for the content, accuracy, and delivery of that experience. LifeGranted Adventures does not participate in delivering tours and accepts no liability for operator acts or omissions, except as expressly stated in these Terms.

You must be at least 18 years old and have the legal capacity to enter binding contracts in your jurisdiction to use this platform. By using the platform you warrant that these conditions are met.

Selecting dates, completing guest details, and submitting payment initiates a booking request. A booking is confirmed only when you receive a booking confirmation email from LifeGranted Adventures containing your booking reference number. All bookings are subject to operator acceptance.

In the rare event an operator cannot fulfil a confirmed booking, the tourist is entitled to a full refund under Section 3.

LifeGranted Adventures charges a 15% platform commission on each booking tour price, deducted before operator payout:

• 3% — contributed to the Platform Guarantee Fund (see Section 4)
• 12% — platform operating revenue covering technology, marketing, and support

The tour operator receives 85% of the tour price, paid automatically via Flutterwave after the departure date or upon early release at the platform's discretion.

A booking fee is charged at checkout to cover payment processing costs. It is non-refundable in all circumstances — including cancellations, disputes, and force majeure events. The booking fee is not platform revenue; it passes through to the payment processor.

All prices are quoted in United States Dollars (USD). Operators are responsible for any applicable local taxes on their earnings. LifeGranted Adventures is not responsible for taxes applicable in the tourist's home jurisdiction.

• 30 or more days before travel: 100% refund of tour price
• 15 to 29 days before travel: 50% refund of tour price
• 14 days or fewer: No refund
• No-show: No refund

The booking fee is non-refundable in all cases.

If an operator cancels a confirmed booking for any reason other than force majeure, the tourist receives a 100% refund of the full tour price within 48 hours, plus a 10% credit voucher for a future booking.

In force majeure events (government travel restrictions, TANAPA park closures, declared natural disasters, documented security incidents), tourists will be offered:

• Option A: Full credit valid for 18 months (recommended)
• Option B: 80% cash refund within 10 business days

All approved refunds are paid directly by LifeGranted Adventures from the Platform Guarantee Fund within the stated timeframe. Tourists do not need to wait for operators to return funds.

Disputes must be submitted through the platform at /account/bookings. Quality disputes must be submitted within 7 days of the tour end date.

1. Tourist submits a dispute with a written statement and supporting evidence.
2. The operator is notified immediately and has 72 hours to submit their response.
3. LifeGranted Adventures reviews all evidence from both parties impartially.
4. A decision is issued within 5 business days of the operator response deadline.
5. Both parties are notified of the decision simultaneously.
6. If a refund is approved, the Guarantee Fund pays the tourist within 5 business days.

Platform dispute decisions are final and binding on tourists. Chargebacks filed after a platform decision will be defended using timestamped policy acknowledgment records, booking evidence, and IP-verified acceptance data.

Operators may appeal a dispute decision within 5 days of receiving a recovery notice, via the operator portal at /portal/recovery. New evidence may be submitted. Appeal decisions are final.

Recovery is effected exclusively from future platform earnings. Automatic deductions are applied to the operator's payouts from subsequent bookings until the recovery amount is cleared.

The operator's existing bank accounts are never contacted, debited, or otherwise affected. No bank transfers are requested from operators. Recovery comes only from future earnings on the platform.

All approved operators pay a one-time refundable security deposit of USD $50 upon account activation. This deposit acts as a first-call reserve for disputes under $50, protecting regular payouts from small adjustments. The deposit is fully refunded after 12 months of active listing in good standing with no outstanding recovery notices.

Operators receive a formal, documented recovery notice detailing the refund evidence, applied amounts, security deposit usage, and their right to appeal within 5 days. See Section 5 for the appeal process.